1. How can I make a comment about the service I received at Eurosia Technologies?
We always welcome your feedback about our service – whether you found it friendly and helpful, or whether it fell short of your expectations. Please Contact Us with your comments and we’ll respond as soon as possible.
2. Is there a limit on the number of images I can submit.
No. You are free to submit as many images as you like. For test jobs, we will complete upto 3 images and the rest after the test job is satisfactory and an agreement has been met.
3. What kind of images do you retouch?
We provide professional retouch service for a wide variety of images:
Image Post Production
For more information please check our retouching portfolio. We are capable of providing high quality images at affordable prices.
4. What are your usual delivery times?
Our usual delivery times for basic jobs is 24 hours. This very much depends on the number of images and the retouching specifications. If there are any deadlines, please mention it while submitting your order. This will help us complete the images at the desired deadline.
5. How will you guarantee my photos will be secure?
The photos we receive from you are secured by a non-disclosure agreement and our servers are encrypted to ensure that no information is leaked. Also our policy is to delete all client photos within a week of receiving the full payment for those. Therefore you can be sure that all your photos will be safe with us.
6. Do you have a priority delivery system?
Yes, we offer priority deliveries. Depending on the normal deadline we have with you, the charges for priority delivery can be an additional 50% – 75% of the total order cost. Do remember that Sunday is an off day.
7. Do I have to pay for revisions?
If we are responsible for not providing the photos as per specifications, the revisions will be done without any extra charges.
8. Is there a discount system?
There are discounts in place for bulk orders. Every discount is different depending on the kind of bulk photos we receive. For more information please contact us.
9. Do you work on RAW images?
Yes, we work on raw images. Raw images will give us the possibility to edit them at a higher quality and achieve better results.
10. How will I reach you if I have any questions?
You can reach us at any time via email, chat-online, skype or our site form.